Privacy Policy

1. Introduction & Scope

Izdihar Alahlam Real Estate LLC ("we," "our," or "us"), registered under Sharjah Media City (SHAMS) License No. 2221960.01, is committed to safeguarding your privacy and ensuring that your personal data is protected.

This Privacy Policy outlines how we collect, use, process, and protect your personal data when you use our website, communicate with us, or utilize our real estate investment and portfolio management services. This policy is strictly aligned with the UAE Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data (PDPL) and other applicable UAE real estate and telecommunications regulations.

2. Information We Collect

To provide you with premium real estate and investment services, we may collect and process the following categories of personal data:

• Identity Data: Full name, nationality, date of birth, passport copy, Emirates ID (for UAE residents), and visa details required for property transactions and KYC (Know Your Customer) compliance.
• Contact Data: Email address, telephone/WhatsApp numbers, and residential address.
• Financial Data: Bank account details, source of funds, and payment information necessary to facilitate property purchases, investments, and compliance with UAE Anti-Money Laundering (AML) laws.
• Technical Data: IP address, browser type, device information, and usage data collected automatically when you visit our website.

3. How We Use Your Data

We process your personal data under the following legal bases and for the following purposes:

• Performance of a Contract: To facilitate real estate transactions, manage your portfolio, and communicate with developers regarding your investments (e.g., Al Zahia, Sustainable City, Al Sajaa Oasis).
• Legal Obligation: To comply with SHAMS regulations, UAE Federal Authority for Identity, Citizenship, Customs and Port Security, and national AML/CFT (Combating the Financing of Terrorism) requirements.
• Legitimate Interest: To improve our website services, respond to your inquiries via our WhatsApp desk or contact forms, and send you relevant real estate market updates.

4. Data Sharing & Disclosure

We do not sell your personal data. We may share your information only with authorized third parties necessary to execute your real estate transactions, including:

• Developers & Master Developers: Such as Sharjah Asset Management, Arada, or specific project developers to register your interest or finalize property acquisitions.
• Government Authorities: Real Estate Registration Departments, Notary Publics, and regulatory bodies when legally required to transfer title deeds or comply with local laws.
• Professional Advisors: Legal counsel, auditors, and banking partners facilitating escrow or mortgage services.

5. Security & Data Retention

We have implemented robust technical and organizational security measures designed to protect your personal data against accidental loss, unauthorized access, alteration, or disclosure.

Your personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Under UAE real estate transaction laws, certain financial and identity records must be retained for a statutory period even after a transaction is completed.

6. Your Rights (UAE PDPL)

Under the UAE Federal Decree-Law No. 45 of 2021, you possess specific rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to our legal and regulatory retention obligations.
• Right to Restriction of Processing: You can ask us to suspend the processing of your personal data under certain scenarios.
• Right to Withdraw Consent: Where we rely on consent to process your data (e.g., marketing), you may withdraw it at any time.

7. Cookies & Tracking Technologies

Our website utilizes cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver personalized content. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.